on 11/27/01 10:38 AM, Eric L. Strobel at fyzycyst_at_home.com wrote:
>
> at the temporal coordinates: 11/27/01 9:53 AM, the entity known as Loren
> Finkelstein at Loren_at_Finkelstein.Net conveyed the following:
>
>>
>> Ok, you all might remember that a week or 2 ago I sent my upgraded MP2K in
>> to Apple for a $180 overhaul, after having dropped it and cracked the frame
>> (It still worked though).
>>
>> I just got a message on my answering machine from them. Essentially they
>> said that my Newton is "beyond economical repair." It has a lot of broken
>> components and would pretty much need to be replaced and/or rebuilt from
>> scratch?
>>
>> So, they are just shipping it back to me, still broken!!!
>>
>> I have very distinct memories of people here mentioning that they shipped
>> back Newtons that had been crushed and Apple replaced them.
>>
>> An I nuts? Do I have anything I can say to this guy on the phone that might
>> get him to do something???
>>
>> The message said they would ship it back to me tomorrow (Wednesday) if they
>> didn't hear from me. He said he didn't want to just ship it back after
>> leaving a message on my machine, without talking to me. So, quick responses
>> would be helpful.
>>
>> Thanks,
>> Loren
>>
>
> Perhaps, and this is just a guess, they've finally ran out of spare Newts
> with which to exchange badly damaged ones?? Suggest you get a list of what
> THEY say is wrong and then the list can ponder possible solutions.
> Regardless, if they're not going to fix/replace it, you ought to get it back
> since you say it's functional (although rough around the edges). Worst
> that'll happen is that you've got yourself a spare parts machine and you go
> on eBay and get another for not much different than the $180 you were going
> to spend. (Assuming Apple isn't charging for services not rendered...)
>
> - Eric.
>
>
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