On 11/30/01 4:38 AM, "BK" <bk_newtontalk_at_yahoo.com> wrote:
> Assuming for a moment that indeed the Newton didn't work when it arrived
> at Apple ...
>
> Well, in that case, it could only have been the shipping company who
> mistreated the package such that it gave the Newton the rest and thereby
> the responsibility lies with them.
>
> I hope you sent it registered or insured, because now, the shipping
> company will have to pick up the bill for a replacement or at least a
> large percentage of it.
I tried that tact. If I had shipped it myself, I would have accepted that
Apple wasn't responsible for it until it was in Apple's hands and I would
have gone after the shipping company. However, Apple sent me the box to
ship it in, and they paid for Fex-Ex, so my feeling is that Apple is
responsible for it from the moment Fed-Ex picks it up. Anyway, when on the
phone with Apple I said exactly the same thing you just did, and Apple said
that the box arrived in good condition and Fed Ex would only do something if
the box was damaged.
Loren
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