Re: [NTLK] "Jaggies" reports, please?

From: Jeremy Bond Shepherd (jbond_at_jameswhale.com)
Date: Mon Dec 09 2002 - 13:53:54 EST


Adam Baker wrote:

>If any of you have experienced Jaggies, if you'd be willing, please
>forward the following information to me (off-list is fine, I'm sure):

Ah yes. Jaggies. My favorite topic. :-(

>1a) MessagePad model and detailed indication of physical condition
>(especially case and screen)

case and screen near pristine (one chip in the case right next to the IR
window, and a slight bulge from the SER-001 installation)

>1b) MessagePad power sources used when Jaggies were experienced (AA
>alkalines, NiMH battery, AC adapter)

Apple NiMH battery or AC adapter

>1c) PCMCIA cards used when Jaggies were experienced

Varying combinations of None, 32MB flash RAM, 3COM Ethernet, or Lucent WaveLAN.

>2a) What region(s) of the screen Jaggies were experienced in

Started in lower right corner only. Now has spread to other regions.

>2b) Whether or not you experienced a gradual "aligment drift" in
>addition to the Jaggies, and its nature

no

>2c) Whether or not you experienced "dead areas" on your touchscreen,
>and their nature

no

>2d) Whether or not your Jaggies varied as you applied more or less
>pressure to the touchscreen with the pen or your hand, and how so

no

>2e) Whether or not your Jaggies varied as you used the MessagePad
>without contacting the case or touchscreen with your body (hands, most
>likely) or used the MessagePad while contacting the case or touchscreen
>with your body

no. Even if I lift my hand completely off the case and only contact the
Newton with the tip of the stylus, I still get jaggies.

>3a) What physical variations in writing or holding the MessagePad
>affected the rate, size, or quantity of Jaggies

I have noticed no correlation between any of these.

>3b) Whether or not you tried "separating/cleaning" the space between
>the touchscreen and the case by using a thin card, and the result

yes. jaggies got worse when I tried inserting a card between the case and
touchscreen near the door latch, so I removed it.

>3c) Whether or not you tried cleaning the ribbon that connects the
>touchscreen to the MLB of the MessagePad, and the result

yes. I cleaned the contacts on that ribbon AND the contacts on the
motherboard with a DeOxIt pen. Actually made the jaggies worse.

>3d) Other "solutions" you tried, and the results

To isolate my jaggies from any software problem, I tried doing a complete
brainwipe and testing with a barebones (no software installed) system. No
effect on jaggies.

>4) Whether or not you had Apple look at the MessagePad, and what they
>said or did; also, recent dispatch/case numbers (if you're willing)

My very first Newton had started to develop jaggies, and the screen was
pretty well worn anyway, so I had Apple replace it (touchscreen and
backlight). This was probably circa 1999. The jaggies went away, and have
never come back on that Newton.

My two subsequently purchased Newtons both have jaggies as described above.

I have ordered one of Calvin's replacement touchscreen/backlights and will
attempt to have that installed once it arrives. I hope that will cure my
jaggies. If it doesn't, I'm on the verge of throwing all my Newtons into
the SF Bay and ridding myself of this curse forever.

>Thanks for your help!

Thank you for compiling this data. I hope you find something useful.

-Jeremy

-- 

Jeremy Bond Shepherd jbond_at_jameswhale.com

Americans practice different faiths in churches, synagogues, mosques and temples. And many good people practice no faith at all. - George W. Bush, finally gets it right in his Easter Address of 2002 My PGP key is available on public keyservers.

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