Just had a very unsatifactory exchange with the "support department" at
EZ2TV.
I requested that they email me a copy of the original drivers that came with
the card since my floppy disk had become corrupted. Their initial response
was that they couldn't find my name in their database so they couldn't offer
support. When I sent them the serial number on the card and the shipping
box, their response was that I had purchased it three years ago and it was
out of the warranty period. The explanation why they couldn't even email the
drivers to me was that for them software and hardware are NOT separate
issues!!
If anyone is contemplating buying one of these cards be careful of the
atrocious support.Emailing the neccesary files is not a lobor intensive or
expensive issue and to casually dismiss a customer who purchased a product
costing over 300 USD does not appear to be a sound business decision
especially when the solution costs nothing. Am I missing something here.
Regards,
Basil H. Selden
-- This is the Newtontalk mailinglist - http://www.newtontalk.net To unsubscribe or manage: visit the above link or mailto:newtontalk-request_at_newtontalk.net?Subject=unsubscribe
This archive was generated by hypermail 2.1.2 : Wed Jan 02 2002 - 12:01:37 EST