Re: [NTLK] Apple won't fix my Newton!!!

From: Basil Selden (chessmaster1984_at_earthlink.net)
Date: Tue Nov 27 2001 - 11:22:27 EST


on 11/27/01 10:38 AM, Eric L. Strobel at fyzycyst_at_home.com wrote:

>
> at the temporal coordinates: 11/27/01 9:53 AM, the entity known as Loren
> Finkelstein at Loren_at_Finkelstein.Net conveyed the following:
>
>>
>> Ok, you all might remember that a week or 2 ago I sent my upgraded MP2K in
>> to Apple for a $180 overhaul, after having dropped it and cracked the frame
>> (It still worked though).
>>
>> I just got a message on my answering machine from them. Essentially they
>> said that my Newton is "beyond economical repair." It has a lot of broken
>> components and would pretty much need to be replaced and/or rebuilt from
>> scratch?
>>
>> So, they are just shipping it back to me, still broken!!!
>>
>> I have very distinct memories of people here mentioning that they shipped
>> back Newtons that had been crushed and Apple replaced them.
>>
>> An I nuts? Do I have anything I can say to this guy on the phone that might
>> get him to do something???
>>
>> The message said they would ship it back to me tomorrow (Wednesday) if they
>> didn't hear from me. He said he didn't want to just ship it back after
>> leaving a message on my machine, without talking to me. So, quick responses
>> would be helpful.
>>
>> Thanks,
>> Loren
>>
>
> Perhaps, and this is just a guess, they've finally ran out of spare Newts
> with which to exchange badly damaged ones?? Suggest you get a list of what
> THEY say is wrong and then the list can ponder possible solutions.
> Regardless, if they're not going to fix/replace it, you ought to get it back
> since you say it's functional (although rough around the edges). Worst
> that'll happen is that you've got yourself a spare parts machine and you go
> on eBay and get another for not much different than the $180 you were going
> to spend. (Assuming Apple isn't charging for services not rendered...)
>
> - Eric.
>
>
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Hello,
I just recently sent in two MP2000's for screen and backlight replacements
and requested additionally that the casings be replaced as well. It took on
the average three weeks for each Newton to be returned. When I checked on
the repair status on Apple's website, the message at one time indicated that
the repair was being delayed pending availability of parts. However, I
received my Newtons with new screens, backlights and casings (including
screen cover, battery cage, and stylus). In essence a brand new Newton!)
with the exception of the motherboard). Previous repair requests 1-2 years
ago were handled with impressive speed. I had one unit back to me in less
than a week. It is reasonable to conclude that they are exhausting their
supply of readily available parts.

Basil H. Selden

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