From: Bruce E. Durocher II (bedii_at_qwest.net)
Date: Wed Feb 16 2005 - 08:45:36 PST
We didn't use Network Solutions. We had been lied to by our registrar
so many time that we called Network Solutions to see if they could help
us out or could suggest something to try. Our registrar had taken our
credit card payment, not renewed the domain, offered to retrieve it for
us for $300.00 or so (I can't remember the exact amount), and told us
that it couldn't be retrieved because it had gone "into queue." It
came out of queue early, and was grabbed within eight minutes. When we
told the Network Solutions rep about this he was shocked enough to
suggest we could sue--and trust me, Network Solutions has been through
enough legal battles of it's own that *nobody* at that company
recommends legal action for *anything.*
I haven't dealt with Network Solutions, but I'd go to them in an
instant rather than the registrar we were unfortunate enough to have
used--and who I'm not going to name. We're now hoping that the German
porn house will realize that they're not getting any traffic from our
old URL and will let it drop...
On Feb 16, 2005, at 8:25 AM, Ed Kummel wrote:
> I used Network Solutions for my first website about 13
> years ago...I signed up for their "special" 2 year
> deal for $70! But when I needed additional support
> from them, they refused to give assistance (I can't
> remember what the problem was, I just remember getting
> very angry on the phone with them) They also failed to
> send us notice when the domain(s) we had were
> expiring. Lucky for us that this was back in the early
> '90s so there wasn't such a bad "squatting" problem
> back then. We started getting emails and calls about
> our site being down...Network Solutions shutdown our
> domain! Would have been nice to tell us this!
> So, I switched to another provider. I've been using
> Godaddy since the mid '90s and have never had a
> problem with them. They have one of my credit cards on
> file and when my domain comes up for renewal, they
> just...renew it...automatically. I get emails 90, 60
> and 30 days in advance. I own several dozen domains,
> all through godaddy...I've enjoyed Bill Parson's stuff
> way back when he created Tax Cut software...(I've been
> using that since the early '90s too!)
> I highly recommend that when your domains come up for
> renewal, take them somewhere else...never use Network
> Solutions...they are a rip-off and they don't care
> about customer service...
> just my opinion.
> Ed
> web/gadget guru
> Download Newton packages directly onto your Newton:
> http://newton.tek-ed.com (waaah! it's down until at
> least March!)
>
> --- "Bruce E. Durocher II" <bedii_at_qwest.net> wrote:
>
>> I'm one of the founders of a small non-profit that
>> had our URL
>> snatched under strange circumstances (and when
>> someone with Network
>> Solutions says you could successfully sue, trust me
>> it's a strange
>> circumstance) by a German porn site that downloads
>> crap instantly into
>> your computer if you click on any of their
>> graphics--fortunately I was
>> using my PowerBook in case something like this
>> happened. (And before
>> all the cheap comments about clicking on porn start,
>> I wanted to see
>> what would happen to anyone looking for us at our
>> former URL.) When
>> the president of our group e-mailed the new domain
>> owner to ask if we
>> could buy the URL back his e-mail address (which
>> he'd created specially
>> for the occasion) was instantly sold to spammers.
Bruce E. Durocher II
bedii_at_qwest.net
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