Peter, if you don't mind I would like to quote you 'cause this is exactly
what happened to me when dealing with GEM.
I think that is also important to mention that all items were sent well
packed and exactly as negotiated and that Chis took aditional care to send
me exactly what we were negotiating because I'm in Brazil/South America and
that it would be very difficult for me to return any defective item.
--lpetroni
> I know I said I'd shut up on this subject, but I have found customer
> support to be one of GEM's strong points. I've always dealt with Chris _
> questions have been answered promptly and accurately, I've been informed of
> payment receipt, shipping and even contacted when GEM had not received and
> email from me saying a shipment had arrived (it had but my outgoing email
> has become stuck in a Bell server).
> Their shipping is a bit on the pricey side, but items are well-packed.
> The only damage I encountered was done by Canada Customs which unpacked
> everything and then just dumped it back in the box without rewrapping.
> I have recommended GEM to others who have also had good experiences
> purchasing from them.
> I'm not disputing that some people have had problems. However, buying
> used items you can't see requires a little research (know what you want),
> asking the right questions (know the product), and some luck (particularly
> in 5-year-old computers that have been used by travelling company reps and
> are being dumped by the truckload).
>
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