Uncle Noah wrote:
> so, after my MP120 died, i decided to call apple. i
> wound up on teh line for about 45 minutes with a guy
> who was basically just breathing heavily and every now
> and then he'd click a key on his keyboard. i
> explained that my problems started with the pen
> misalignment and then finally the 'newt gave up the
> ghost. after 45 minutes he finally agreed and told me
> he needed the serial # of the 'newt and he'd send me
> out packing materials and i could send it in.
>
> wow, thought i, i got out of this with only 45 mintues
> of phone time!
>
> so i called back today with my serial #. the person i
> talked to said that because i'm not the original owner
> of the MP, i need to purchase a Support Contract for
> $49.00 to be able to continue. okay, so i did it.
> then they transfer me to another person. i give my
> case # and explain the situation all over again. they
> say that they can't help me because i'm not the
> original owner of the MP. ah ha! but i have a
> support contract! okay, so they tell me fine then,
> they'll transfer me to someone else...
>
> now i'm on hold...
>
> only about 30 minutes into this call... we'll see how
> it goes... i'm hoping that $49 buys a little bit of
> speediness from Apple. we'll find out...
>
Well, I don't want to be rude or anything, but I don't know if this is a
wise move. I regularly see MP120s on eBay brand new or never used for
often a starting price of $50. I don't know if the repair flat fee is
the same for a 120 than a 2100, I think I've heard somebody said he paid
$120. A 2x00 runs in the $180 neighborood. So, at $49 + $120 = $169,
I've got a never used 130 for $165. Just thought you should know, before
it's too late...
-Laurent.
=====================================================================
Laurent Daudelin
Developer, Adaptive Infrastructure, CIS Fannie Mae
Phone: 703-833-4266 mailto:Laurent_Daudelin@fanniemae.com
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