On 11/29/01 1:16 PM, "Loren Finkelstein" <Loren_at_Finkelstein.Net> wrote:
> Here's another update on Apple's lack of support.
>
> Now they are claiming that, not only is my Newton beyond economical repair,
> but every single component is broken, and it is non-functional.
>
> I admit that it was pretty banged up when I sent it in, but it absolutely
> worked. I thought they would fix it (or replace it) even if it was
> completely dead, so I had no reason to claim it was working before hand.
>
> But it was.
>
> And now it's not.
>
> And they won't do a damn thing. They say that's how it was when they
> received it and they take no responsibility!
>
> Blah!!!
>
> I'd say that I would think twice before buying another Apple product, but
> who am I kidding. I don't have that kind of will power. But I am pissed.
>
> I would understand (reluctantly) if they couldn't fix it, but I can't
> believe they are sending it back in worse condition than when I sent it in.
That's clearly not acceptable. If you can't talk to anybody in power over
there, I would contact the Better Business Bureau in the Cupertino area and
create a complain. You can do that online, just look for their web site.
I was stuck in a deal that I didn't realize how expensive it would be and
thought that the conditions to get out of the deals were not reasonable. So,
I did do a search on the BBB web site to see if the company that I had a
problem with was member and found out they were.
So, I filed a complain online. A few days later, I received a letter from
the BBB local to where the company was that basically notified me that they
would handle the complain. Then, maybe a week later, I did receive a letter
from the company saying that, although I wasn't respecting the provisions of
the agreement, they were understanding that I wanted to breach that
agreement and they agreed to do so.
I would try to do that. Just the bad publicity that a company can get from a
bad record on something like the BBB can be enough to make them move...
-Laurent.
-- ===================================================================== Laurent Daudelin Developer, Multifamily, ESO, Fannie Mae mailto:Laurent_Daudelin_at_fanniemae.com Washington, DC, USA ********************** Usual disclaimers apply ********************** C Programmer's Disease n.: The tendency of the undisciplined C programmer to set arbitrary but supposedly generous static limits on table sizes (defined, if you're lucky, by constants in header files) rather than taking the trouble to do proper dynamic storage allocation.-- This is the Newtontalk mailinglist - http://www.newtontalk.net To unsubscribe or manage: visit the above link or mailto:newtontalk-request_at_newtontalk.net?Subject=unsubscribe
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