<snip>
>> You can throw away your entire preferences folder in classic MacOS (ie
>> 1 through 9.22) and the mac will still boot right up and create a new
>> preferences folder and go about it's merry way writing out new
>> preferences files.
<snip>
> But still, trashing the Preferences folder would force the customer to
> (at least in some cases) re-enter all of their registration codes for
> some of their software.
And delete all your netscape profiles and emails...
> Imagine if this was a mission critical app,
> and it was locked in Demo mode, because a tech recommended the 'trash
> all your prefs' option of doing things ...! In this situation, you
> don't just have an inconvenienced customer, but an angry and
> inconvenienced customer.
It is a bad concept.
> Basic customer service says to avoid
> creating this of customer.
>
> Finally, I recall seeing that one of the solutions for common Adobe
> PageMaker problems included formatting and starting over. Got to one
> of those solutions and took the time to hunt down the offending
> extension. Formatting and reinstalling is not the Macintosh Way(tm)
> -- IMO, anyway.
Agreed.
Marty
-- This is the NewtonTalk list - http://www.newtontalk.net/ for all inquiries List FAQ/Etiquette/Terms: http://www.newtontalk.net/faq.html Official Newton FAQ: http://www.chuma.org/newton/faq/
This archive was generated by hypermail 2.1.2 : Mon Dec 02 2002 - 22:02:54 EST