From: bettyy_at_earthlink.net
Date: Sun Feb 02 2003 - 21:29:59 PST
Hi Bill,
Did they charge a restocking fee? I've always heard that their return
policy was the reason why people think Shreve was difficult.
By the way, I've never had a problem with ordering from them but then, I've
also never had to return anything.
Betty
mailto:bettyy_at_earthlink.nt
At 9:53 PM -0600 2/2/2003, Bill Miranda wrote:
>I guess anybody can have a bad experience and maybe I'm a lucky one
>that had a rare good experience. I received the keyboard the next day
>by UPS. Of course, I live in Dallas and they are in Shreveport which
>isn't that far away. The first keyboard they sent me did not work
>properly. There were a few keys that did not register a keystroke.
>Fortunately, I noticed it right away and called them. I spoke briefly
>with someone in their technical support who verified that my keyboard
>wasn't working. He transferred me back to a lady in customer support.
>She gave me a return authorization number. I shipped it back by UPS and
>they shipped me a replacement keyboard the same day mine arrived back
>at their shop. I received it the next day. I think that is pretty good
>service by any measure. I am happy with the replacement keyboard. It
>came in a Apple keyboard box. It was wrapped in plastic. It came with
>the zippered case, which looks unused and the instructions etc. in the
>box. That's my story and I'm sticking to it! :) (Of course, I didn't
>try ordering the toilet paper -- vbg).
>
-- This is the NewtonTalk list - http://www.newtontalk.net/ for all inquiries List FAQ/Etiquette/Terms: http://www.newtontalk.net/faq.html Official Newton FAQ: http://www.chuma.org/newton/faq/
This archive was generated by hypermail 2.1.5 : Mon Feb 03 2003 - 04:30:00 PST